Article 1 - Definitions In these general terms and conditions the following definitions apply: Reflection period: the period during which the client has the right to use his right of withdrawal; Client: the natural person not acting in a professional capacity or on behalf of a company and who enters into a distance agreement with the Company; Day: calendar day; Extended transaction: a distance agreement related to a series of products and/or services of which the delivery and/or purchasing obligation is spread over a period of time; Durable data carrier: every means that offers the Client or the Company the possibility to store information, related or directed to the Client or the Company, in such a way that it is available for future reference and unchanged reproduction of the stored information; Right of Withdrawal: the right that the Client has to terminate the distance agreement within the reflection period; Standard Form: the standard form provided by the Company to the Client when he wishes to act on his right of withdrawal; Company: the natural or legal person that offers products and/or services to clients through distance sales; Distance agreement: an agreement that has been concluded entirely and solely through the use of one or more types of techniques for distance communication, and which includes the Company's organized system for the distance sales of products and/or services up to and including the conclusion of the agreement; Techniques for distance communication: means that can be used for the conclusion of an agreement without the need for the Client and Company being in the same location at the same time; General Terms and Conditions: these general terms and conditions as stated by the Company. Article 2 - Company identity TuningFactory, registered office in the Netherlands, Email address: info@tuningfactory.com Chamber of Commerce registration number: 60433256 Article 3 - Applicability These general terms and conditions are applicable to every offer done by the Company and to every distance agreement and orders between the Company and the Client. Before conclusion of the distance agreement, the Client will be provided with a copy of these general terms and conditions. If this is physically not possible, these general terms and conditions can be sent to the Client at the Client's request and without costs. If the distance agreement is concluded by electronic means, the Company will notify the Client that these general terms and conditions are available on the Company's website. At the Client's request, the Company will forward these general terms and conditions by electronic means and without costs. In the event of additional product or service specific conditions, the second and third paragraph are applicable and the Client has the right to apply the most favorable term or condition if the specific conditions are contradictory to the general terms and conditions. Should one or more terms or conditions in these general terms and conditions become wholly or partially null and void at any moment, the agreement and these general terms and conditions remain applicable and the relevant term or condition will be replaced by a new term or condition, that will follow the previous one as closely as possible, without delay and with mutual consent. Situations that are not regulated by these general terms and conditions will be judged in spirit of these general terms and conditions. Ambiguities about the explanation or content of one or more terms or conditions will be explained in spirit of these general terms and conditions. Article 4 - The offer If an offer has a limited period of validity or has been made on specific conditions, then this will be explicitly mentioned in the offer. The offer is non-binding. The Company remains the right to change and adapt the offer. The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to obtain a sound assessment of the offer by the Client. When the Company uses pictures, then these are a true projection of the offered products and/or services. Obvious errors or obvious mistakes in the offer are non-binding for the Company. All pictures and specifications and further data included in the offer are an indication and will not give cause to payment of damages or termination of the agreement. Pictures of the products are a true projection of the offered products. The Company cannot guarantee that the colors as shown in the pictures are an exact match to the actual colors of the products. Every offer contains such information that the Client is fully aware of this rights and obligations related to the acceptance of the offer. This applies in particular to: the price, including taxes; any shipment costs; the manner in which the agreement will be concluded and the relevant actions necessary; the right of withdrawal, when applicable; the payment methods, delivery and execution of the agreement; the period of acceptance of the offer, or the term within which the Company guarantees the offered price; the rates for distant communication methods in the event of these rates being calculated on a different basis than the regular base rate for the used method of communication; the Company will inform the Client if and how the agreement will be put on file after conclusion and how the Client is able to access this file; the manner in which the Client is able to check and, when necessary, adjust the information provided by him in relation to the agreement, prior to the conclusion of the agreement; any other languages in which the agreement can be drawn up, in addition to the Dutch language; the codes of conduct the Company adheres to and the electronic manner in which the Client can refer to these codes of conduct, and the minimum duration of the distance agreement in the event of an extended agreement. Article 5 - The agreement Under the condition of paragraph 4, the agreement is concluded at the time of the Client's acceptance of the offer and when the relevant terms and conditions have been met. If the Client has accepted the offer by electronic means, the Company will confirm receipt of the acceptance without delay by electronic means. As long as this acceptance of the offer has not been confirmed by the Company, the Client has the right to cancel or terminate the agreement. In the event of conclusion of the agreement by electronic means, the Company will take appropriate technical and organizational measures to ensure the security of the electronic data transfers and ensure a secure web environment. If the Client has the means for the electronic payments, the Company will take appropriate security measures. The Company remains the right – within legal boundaries – to check whether the Client is able to meet his financial obligations, as well as all those facts and factors that are essential to a responsible conclusion of the distance agreement. Should this investigation give cause to cancel the conclusion of the agreement, the Company remains the right to reject an order or request by stating reason, or to attach special conditions to the agreement. The Company will include the following information on delivery of the product or service to the Client, either in writing or in such a way that the Client can easily access this information and store it on a durable data carrier: the visiting address of the company to which the Client can refer in the event of defects or complaints; the conditions applying to the Client's right of withdrawal, and/or a clear description regarding the exclusions of the right of withdrawal; the relevant information about warranties and services after the purchase; the information stated in Article 4, paragraph 3 of these general terms and conditions, unless the Company has already provided the Client with this information prior to the conclusion of the agreement. the requirements with regard to termination of the agreement when the duration of the agreement is more than one year or indefinite. If the agreement involves an extended transaction, the condition in the previous paragraph is only applicable to the first delivery. Each agreement is concluded subject to sufficient availability of the relevant products. Article 6 - Right of Withdrawal **With regard to delivery of products:** When purchasing products, the Client has the right to terminate the agreement within 14 days without stating reasons. This reflection period starts on the day of receipt of the product by the Client or by a representative appointed by the Client after notification to the Company. During this reflection period the Client will take appropriate care of the product and the packaging. The Client will only unwrap or use the product to the extent of which he is able to decide whether he wants to keep the product. Should the Client use his right of withdrawal, he will return the product and all accessories and – when reasonably possible – in its original state and packaging to the Company in compliance with the reasonable and clear instructions provided by the Company. Should the Client want to use his right of withdrawal, he will notify the Company of this within 14 days of receipt of the product. The Client will use the standard form for this purpose. After giving the Company notification of using the right of withdrawal, the Client will return the product within 14 days. The Client will provide the Company with, for instance, a proof of dispatch as evidence of the timely return of the product. If the Client has not given any notification of the use of the right of withdrawal according to the terms stated in paragraph 2 and 3 and has not returned the product to the Company, the purchase is binding. **With regard to delivery of services:** On delivery of services the Client has the right to terminate the agreement without stating reasons during a period of at least 14 days starting on the day of conclusion of the agreement. In order to use his right of withdrawal, the Client will follow the instructions provided by the Company when the offer was made and/or no later on delivery of the services. Article 7 - Costs in the event of withdrawal Should the Client use his right of withdrawal, the costs incurred on the Client will not exceed the costs of the return shipment. In the event of the Client having fulfilled any payment, the Company will refund the payment as soon as possible and no later than 14 days after the withdrawal. Refunds will take place under the condition that the product has been delivered at the address of TuningFactory or on giving conclusive evidence that the product has been shipped back in its entirety. Article 8 - Exclusions to the Right of Withdrawal The Company remains the right to exclude the right of withdrawal for products as stated in paragraph 2 and 3. The exclusion of the right of withdrawal is only valid when the Company has stated this clearly in the offer, or at least in a timely period prior to the conclusion of the agreement. **With regard to products**, exclusion of the right of withdrawal can only be made for: - products that have been manufactured by the Company according to specifications by the Client; - audio and video recordings and computer software of which the seal has been broken by the Client or to which changes have been made by the Client. **With regard to services**, exclusion of the right of withdrawal can only be made for: - services that have started before the end of the reflection time with the explicit consent of the Client. Article 9 - Pricing During the period stated in the offer, the prices of the offered products and/or services will not be raised, excluding price changes due to changes in VAT rates. Contrary to the previous paragraph, the Company is allowed to offer variable prices for products or services for which prices are subject to fluctuations on the financial market and which are beyond the influence of the Company. This link to fluctuations and the fact that stated prices are target prices will be stated in the offer. Price increases within 3 months of conclusion of the agreement are only allowed if they are a result of statutory regulations or provisions. Price increases after 3 months of conclusion of the agreement are only allowed if the Company has stipulated this and: - they are the result of statutory regulations or provisions; or - the Client is allowed to terminate the agreement as of the day the price increase is in effect. All prices mentioned in the offer of products or services include VAT. Article 10 - Conformity and Warranty The Company guarantees that the products and/or services meet the agreement, the specifications stated in the offer, the reasonable requirements for soundness and/or usability, and on the date of the conclusion of the agreement existing statutory provisions and/or government regulations. A warranty provided by the Company, manufacturer, or importer does not affect the legal rights and claims the Client may assert against the Company based on the agreement. Any defects or incorrectly delivered products must be reported to the Company in writing within 2 months of delivery. The return of the products must be in the original packaging and in new condition. The warranty period by the Company corresponds with the manufacturer’s warranty period. However, the Company is never responsible for the ultimate suitability of the products for each individual application by the Client, nor for any advice regarding the use or application of the products. The warranty does not apply if: - the Client has repaired and/or modified the delivered products himself or had them repaired and/or modified by a third party; - the delivered products were exposed to abnormal conditions or were otherwise handled carelessly or were contrary to the instructions of the Company and/or on the packaging; - the defectiveness is wholly or partially the result of regulations that the government has or will set regarding the nature or quality of the materials used. Article 11 - Delivery and Execution The Company will take the greatest possible care when receiving and executing product orders and when assessing requests for the provision of services. The delivery address is the address that the Client has made known to the Company. Subject to what is stated in Article 4 of these general terms and conditions, the Company will execute accepted orders with convenient speed but at the latest within 30 days, unless another delivery period has been agreed upon. If the delivery is delayed, or if an order cannot be executed or can only be partially executed, the Client will be informed about this no later than 30 days after he has placed the order. In that case, the Client has the right to terminate the agreement without cost and the right to compensation. After dissolution in accordance with the previous paragraph, the Company will refund the amount paid by the Client without delay. The risk of damage and/or loss of products rests with the Company until the moment of delivery to the Client or a representative previously designated and made known to the Company, unless expressly agreed otherwise. Article 12 - Extended transactions: period, termination and extension Termination The Client has the right to terminate an indefinite agreement which includes a purchase of products and/or services on a regular basis at any time, with due observance of the contractual termination terms and of a notice period of not more than one month. The Client has the right to terminate a definite agreement which includes a purchase of products and/or services on a regular basis at any time at the time of the end of the agreement period, with due observance of the contractual termination terms and of a notice period of not more than one month. The Client has the right to terminate the agreements as mentioned above: - at all times without restriction to a certain date or period; - in the same manner as to how the agreement has been concluded; - observe the same notice period as the Company has stipulated for itself. Extension Any definite agreement that includes the regular purchase of products and/or services cannot be extended or renewed without mutual consent. Duration If the duration of an agreement is longer than one year, the Client has the right to terminate this agreement with due observance of a notice period of not more than one month, unless the consequences would be contrary to the principles of reasonableness and fairness. Article 13 - Payment Unless explicitly agreed differently, the Client will ensure payment of any amount due within 7 working days after the start of the reflection period as stated in Article 6, paragraph 1. If the agreement includes the delivery of a service, this period will start after the Client has received the acceptance of the agreement. The Client has the obligation to notify the Company without delay of any inaccuracies in the payment details. In the event of default or non-payment on the part of the Client, the Company, subject to legal restrictions, is entitled to charge any predetermined reasonable costs incurred to the Client. Article 14 - Complaints The Company has a sufficiently published complaints procedure and shall deal with any complaint in accordance with this procedure. In the event of any complaints about the execution of the agreement, the Client will notify the Company of the complaint within 7 days after the complaint arises, clearly and fully detailed and in writing. The Company will act on any complaint within 14 days from the date of receipt of the complaint. If it becomes clear that the handling of the complaint will take a longer time to solve, the Company will notify the Client of this within the 14-day period and provide the Client with an indication of when a more extensive answer can be expected. If the complaint cannot be solved to mutual satisfaction, a dispute arises to which a dispute settlement may apply. In the event of any complaint, the Client will first turn to TuningFactory. If a complaint cannot be solved to mutual satisfaction, the Client will turn to Stichting WebwinkelKeur (www.webwinkelkeur.nl), which offers mediation without costs. If this step does not offer a solution to the complaint, the Client has the option to take his complaint to the Stichting GeschilOnline (www.geschilonline.com). The Company and the Client will agree that any ruling by Stichting GeschilOnline is binding for the Company as well as the Client. Taking a complaint to Stichting GeschilOnline is not without costs and they will be at the expense of the Client. It is also possible to report complaints to the European Online Dispute Resolution platform (http://ec.europa.eu/odr). A complaint shall not suspend the obligations of the Company and/or the Client, unless the Company states otherwise in writing. If the Company has found the complaint well-founded, it will either exchange or repair the returned products without costs. Article 15 - Disputes Dutch law is applicable to all agreements between the Company and the Client that fall under these general terms and conditions. This is also the case when the Client has his domicile outside the Netherlands. The United Nations Convention for the International Sale of Goods (CISG) is not applicable. Article 16 - Additional or deviant conditions In addition to these general terms and conditions, any other additional or deviant conditions may not be to the disadvantage of the Client and shall be recorded in writing or in such a way that they can be stored by the Client in an easily accessible way on a durable data carrier. Article 17 - Credits TuningFactory uses a prepaid credit system. These credits are purchased in advance and are credited to the account. The credits remain valid as long as the account is online, so they do not expire after a certain period. When an account with TuningFactory is removed, the credits still remaining in the account will also be canceled. Refund is not possible. Further notice: We are not responsible if clients use non-street legal software other than for educational or race purposes. If they do, they do so at their own risk. Clients should always obey local laws.